<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Arial Black";
panose-1:2 11 10 4 2 1 2 2 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Arial",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-family:"Arial",sans-serif'>After a Windows update about a month ago, my X2Go stopped working. I can log in, but I get this error message”<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal>Loop: PANIC! Can't open options file '/cygdrive/C/Users/Andy'. Error is 2 'No such file or directory'.<o:p></o:p></p><p class=MsoNormal>Error: Can't open options file '/cygdrive/C/Users/Andy'. Error is 2 'No such file or directory'.<o:p></o:p></p><p class=MsoNormal>Loop: PANIC! Can't open options file '/cygdrive/C/Users/Andy'. Error is 2 'No such file or directory'.<o:p></o:p></p><p class=MsoNormal>Error: Can't open options file '/cygdrive/C/Users/Andy'. Error is 2 'No such file or directory'.<o:p></o:p></p><p class=MsoNormal>Loop: PANIC! Can't open options file '/cygdrive/C/Users/Andy'. Error is 2 'No such file or directory'.<o:p></o:p></p><p class=MsoNormal>Error: Can't open options file '/cygdrive/C/Users/Andy'. Error is 2 'No such file or directory'.<o:p></o:p></p><p class=MsoNormal>Connection timeout, abortingLoop: PANIC! Can't open options file '/cygdrive/C/Users/Andy'. Error is 2 'No such file or directory'.<o:p></o:p></p><p class=MsoNormal>Error: Can't open options file '/cygdrive/C/Users/Andy'. Error is 2 'No such file or directory'.<o:p></o:p></p><p class=MsoNormal>Connection timeout, aborting<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif'>I am not an IT guru, so I need some help deciphering what this means</span>. <span style='font-family:"Arial",sans-serif'>Any help would be greatly appreciated. Thanks, Andy</span><span style='font-family:"Arial",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><img width=128 height=37 style='width:1.3333in;height:.3888in' id="Picture_x0020_1" src="cid:image003.png@01D6BCE0.3AACFD00"><o:p></o:p></p><p class=MsoNormal><span style='font-size:16.0pt;font-family:"Arial Black",sans-serif'>Andy Tierney<o:p></o:p></span></p><p class=MsoNormal><i><span style='font-family:"Arial Black",sans-serif'>Service Manager<o:p></o:p></span></i></p><p class=MsoNormal><i><span style='font-family:"Arial Black",sans-serif'><o:p> </o:p></span></i></p><p class=MsoNormal><span style='font-family:"Arial Black",sans-serif'>Frigel North America<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial Black",sans-serif'>150 Prairie Lake Road<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial Black",sans-serif'>East Dundee, IL 60118<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial Black",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial Black",sans-serif'>O: 847 540-0160 X: 125<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial Black",sans-serif'>C: 847 624-9090<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial Black",sans-serif'><a href="mailto:a.tierney@frigel.com">a.tierney@frigel.com</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial Black",sans-serif'><a href="http://www.frigel.com/">www.frigel.com</a><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div><div id="DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2">
<br /><br />
<hr style='border:none; color:#909090; background-color:#B0B0B0; height: 1px; width: 99%;' />
<table style='border-collapse:collapse;border:none;'>
<tr>
<td style='border:none;padding:0px 15px 0px 8px'>
<a href="https://www.avg.com/internet-security">
<img border=0 src="https://static.avast.com/emails/avg-mail-stamp.png" alt="AVG logo" />
</a>
</td>
<td>
<p style='color:#3d4d5a; font-family:"Calibri","Verdana","Arial","Helvetica"; font-size:12pt;'>
This email has been checked for viruses by AVG antivirus software.
<br><a href="https://www.avg.com/internet-security">www.avg.com</a>
</p>
</td>
</tr>
</table>
<br />
<a href="#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2" width="1" height="1"> </a></div></body></html>