[X2go-dev] X2Go client occasionally loses mouse cursor
John A. Sullivan III
jsullivan at opensourcedevel.com
Tue Aug 31 03:52:14 CEST 2010
On Fri, 2010-08-27 at 13:35 -0400, John A. Sullivan III wrote:
> On Wed, 2010-08-25 at 16:38 -0400, John A. Sullivan III wrote:
> > Hello, all. We've seen this bug rarely but enough to know that it is a
> > real bug and not just a coincidence. Here is the report from our
> > internal trouble ticket. Unfortunately, it smells like it might be
> > something in the NX libraries:
> >
> > The user called because she could not see her mouse cursor in her
> > virtual desktop. It was visible in her physical desktop. As we later
> > observed, it was indeed present in the virtual desktop, e.g., if she
> > happened to stop the mouse over a file in Konqueror, it would display
> > the thumbnail, but the mouse cursor was not visible.
> >
> > We tried suspending and reconnecting; that did not work. I could see
> > where the mouse was supposed to be via my VNC session to her physical
> > desktop so I tried to change the mouse cursor theme but that did not
> > work (and required a restart of KDE).
> >
> > Finally, before rebooting to try to re-establish the connection between
> > her physical and virtual desktops to display the mouse cursor, we
> > thought to suspend her X2Go session and then completely close her X2Go
> > client. When she restarted the client and reconnected to her X2Go
> > session, the mouse had re-appeared. We did not need to reboot the
> > physical computer.
> <snip>
> We saw this again today for the same user. Has anyone else experienced
> this? Thanks - John
<snip>
We now have another user who experienced this twice today. I'm willing
to put in the time to troubleshoot this but I'm not sure where to begin.
Any ideas? Thanks - John
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